Frequently Asked Questions
Do you have a minimum order for invitations?
There is a minimum order of 50. We aim to try and make our services available to everyone, so if you have a quantity below 50, please get in touch via our contact form below.
When is the best time to send an enquiry for my wedding invitations?
Wedding invitations are generally sent six to twelve weeks prior to an event, and you will need to consider time for printing and design. Ideally we would love to hear from you 5 months prior to the event.
Do you work with international clients?
Can I get a physical proof of my design before print?
We provide physical samples for digital printed invitations, this can be arranged at a cost of $15. For letterpress and foil printed invitations, we can only provide an emailed PDF proof.
Do you offer envelope printing?
Yes, we offer envelope printing. Be sure to select 'Yes' under the 'Printed Guest Name/Address' drop down menu on any of our invitation pages. Once we receive your order, we will email you an excel spreadsheet to fill out.
How many spare invitations should I order?
We recommend ordering 10-20 spare invitations to account for any guests you may have missed or may be inviting to fill in for some declined invitations.
Turn Around Time
Once your order has been approved, please allow 2 weeks for printing, or 3-4 weeks for letterpress or foiling (excludes delivery time). If your order is urgent, please get in touch via our contact form below prior to ordering to see whether your timeframe can be accommodated.
We always prioritise our clients happiness, therefore if something is not to the clients satisfaction, we will do what is necessary to correct the issue. Throughout the design process you will be provided the opportunity to make changes, add pieces and adjust quantities. However, due to the amount of work that is committed to each individual order, we do not offer refunds, returns or exchanges.
All artwork digitally printed is printed in the CMYK print process and, as with any full colour artwork, colour matching is not guaranteed. Based on the device you are viewing the website from, most monitors use additive RGB colour, while printing uses subtractive CMYK pigments, each a different way of reproducing colour. In print, artwork may not have the same range, saturation, and contrast as a monitor, making the colours typically darker and less vibrant than on screen. We are not responsible or held liable for any colour that may vary from screen to print, print to print, stock to stock, and first product of the run to the last product of the run.
Promotion codes are non-transferable and there is no cash alternative. They must be redeemed by the allocated timeframe.
While all care is taken to make sure no errors are found, we accept no responsibility for typographical errors, spelling mistakes or incorrect information on any orders approved for print or production. The client thereby is to proof read and approve all final copy before the production of artwork. An email verification has to be made by the client, approving all artwork prior to their release for print or production. No refunds or reprints are available after a final approved design has gone to print. It is agreed that Stone+Sparrow is not responsible or held liable for any errors contained in the final artwork after the client has approved the final artwork.
Do you offer Letterpress or Foiling?
Yes we do. Please get in touch via our contact form below for a quote. Please send through the quantity you are after.
Quoted prices are valid for 30 days only and are subject to change without notice. All quotes are in AUD.