FAQ

Frequently Asked Questions

Do you have a minimum order for invitations?


There is a minimum order of 50. We aim to try and make our services available to everyone, so if you have a quantity below 50, please get in touch via our contact form below.




When is the best time to send an enquiry for my wedding invitations?


Wedding invitations are generally sent six to twelve weeks prior to an event, and you will need to consider time for printing and design. Ideally we would love to hear from you 5 months prior to the event.




Do you work with international clients?


Yes, we work with international clients and provide international shipping. Please get in touch via our contact form below with your location to get a price for international shipping.




Can I get a physical proof of my design before print?


We provide physical samples for digital printed invitations, this can be arranged at a cost of $15. For letterpress and foil printed invitations, we can only provide an emailed PDF proof.




Do you offer envelope printing?


Yes, we offer envelope printing. Be sure to select 'Yes' under the 'Printed Guest Name/Address' drop down menu on any of our invitation pages. Once we receive your order, we will email you an excel spreadsheet to fill out.




How many spare invitations should I order?


We recommend ordering 10-20 spare invitations to account for any guests you may have missed or may be inviting to fill in for some declined invitations.




Turn Around Time


Once your order has been approved, please allow 2 weeks for printing, or 3-4 weeks for letterpress or foiling (excludes delivery time). If your order is urgent, please get in touch via our contact form below prior to ordering to see whether your timeframe can be accommodated.




Returns


We always prioritise our clients happiness, therefore if something is not to the clients satisfaction, we will do what is necessary to correct the issue. Throughout the design process you will be provided the opportunity to make changes, add pieces and adjust quantities. However, due to the amount of work that is committed to each individual order, we do not offer refunds, returns or exchanges.




Cancellations


All orders are final and are non-refundable. If you would like to cancel your order as of a result of an unforeseen circumstance, please email hello@stoneandsparrow.com.au. Please note that a cancellation fee may apply if production has commenced.




Colours


All artwork digitally printed is printed in the CMYK print process and, as with any full colour artwork, colour matching is not guaranteed. Based on the device you are viewing the website from, most monitors use additive RGB colour, while printing uses subtractive CMYK pigments, each a different way of reproducing colour. In print, artwork may not have the same range, saturation, and contrast as a monitor, making the colours typically darker and less vibrant than on screen. We are not responsible or held liable for any colour that may vary from screen to print, print to print, stock to stock, and first product of the run to the last product of the run.




Promotional Codes


Promotion codes are non-transferable and there is no cash alternative. They must be redeemed by the allocated timeframe.




Typographical Errors


While all care is taken to make sure no errors are found, we accept no responsibility for typographical errors, spelling mistakes or incorrect information on any orders approved for print or production. The client thereby is to proof read and approve all final copy before the production of artwork. An email verification has to be made by the client, approving all artwork prior to their release for print or production. No refunds or reprints are available after a final approved design has gone to print. It is agreed that Stone+Sparrow is not responsible or held liable for any errors contained in the final artwork after the client has approved the final artwork.




Do you offer Letterpress or Foiling?


Yes we do. Please get in touch via our contact form below for a quote. Please send through the quantity you are after.




Currency


All dollar amounts are in Australian dollars and pricing excludes GST.




Quotes


Quoted prices are valid for 30 days only and are subject to change without notice. All quotes are in AUD.




Fonts


We have a wide range of fonts to choose from so if you would like to use an alternative that you have seen on our social media or website, please let us know. Each of our designs have been carefully chosen to suit the specific theme of the invitation. Please do not ask us to supply you our fonts. Most of our fonts have been purchased under a commercial use license and we do not disclose font types under any circumstances to protect our design work and further print revenue.





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